All solid beech frames & sofas covered. We repair or replace for manufacturing defects — technician within 7 days inside Cairo.
5 years frame
Frame break, joint, foam collapse (defect)
3 years surfaces
Veneer crack, paint peel (defect)
2 years accessory
Hinges, pouf zipper, wheels
Covered
- Beech frame break/crack, joint/glue failure
- High-density foam collapse due to defect (not wear)
- Paint/varnish peel due to defect
Not covered
- Misuse, dragging, overload, direct water
- Surface scratches, fabric fading from direct sun
- Natural wood color shift ±5%, wood smell first weeks
- Maintenance not reported within 14 days of defect
How to claim
- Photo + 10s video + order ID to hello@thunderfurniture.com or WhatsApp +20 100 123 4567
- Technician within 7 days Cairo (14 outside), writes report
- Repair at home or factory pull 7-10 days — temporary replacement if available
Care tips
• Wipe dry, avoid chemicals • Away from 3h+ direct sun • Tighten screws every 6 months • Linen: dry clean
Warranty starts at delivery, tied to order ID. Keep e-invoice.
